Rigana`s exchange and returns policy:

Conditions for Return and Exchange:

For the Goods to be eligible for a return/refund by Rigana Manufacturing – Please make sure that the following conditions are adhered to:

  • Incorrect or damaged goods received are reported by the customer in writing within 24 hours of receipt of goods.
  • The return/exchange is brought to the attention of Branch manager immediately upon receipt (within 24 hours).
  • Customer has a valid proof of purchase. The returned item must be accompanied by the invoice and signed delivery note/way bill.
  • Goods are to be returned in their original packaging, provided the goods have not been used and are in good condition. The packaging should not be damaged.
  • If customer requires a Credit / Refund, written confirmation from the customer is required. This confirmation must accompany the NCR Documentation.
  • Defective goods will only be exchanged for the same item.
  • Damaged goods received due to negligence by Rigana courier/delivery are to be reported to Rigana within 24 hours of receiving goods, provided the POD/way bill is endorsed with date.
  • All communication between the customer & CRM/SE must be in writing, providing the reason for the return or exchange.

The following Goods cannot be returned:

  • Goods correctly supplied will not be exchanged after 7 days after receipt of goods.
  • Personalized / Customized goods.
  • Any Buy-out items correctly supplied to customer.
    Rigana Manufacturing reserves the right to refuse returns of any items that do not meet the above return conditions in our sole discretion.

Returning of Goods:

  • The goods will be returned to the Customer’s risk and the Customer shall be liable for any damage to, or loss of, the goods in transit. (Ensure that you package the item securely to protect it against getting damaged in transit (on its way back to Rigana)
  • Goods being returned within SA, should be returned within 1 week from date of receipt by customer.
  • Goods being returned outside SA / cross border should be dispatched for return within 7 days from date of receipt by customer.
  • Customer to provide proof of purchase invoice and/or a way bill.

All returns/exchanges will have to pass the quality assurance check by Rigana’s QA department for approval prior to accepting goods.

A handling fee of 10% (max to R1650.00), will be applicable on all returns and exchanges of the value of the returned goods, pending the discretion of Sales and Marketing Director.

In cases of refund, the following documents are required:

  • Proof of Payment to Rigana.
  • Confirmation of customer bank details.
  • Funds will only be paid into the same account the funds were paid out from.
  • All refunds to be co-signed by Sales and Marketing Director and Chief Operating Officer before proceeding for payment.
  • Refunds will be done after 10 working days at the discretion of the CEO.
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