Rigana`s exchange and returns policy:
We will gladly exchange or refund goods purchased from Rigana, provided that: –
- You have a valid proof of purchase.
- Incorrect goods received are to be reported within 48 hours.
- Damaged goods received due to negligence by our courier/delivery, are to be reported within 24 hours, provided the PO is endorsed.
- Goods are to be returned in their original packaging, provided the goods have not been used.
All returns/exchanges will have to pass Rigana’s quality assurance check and will require Rigana`s approval.
A 10% (max to R1500.00), administrative fee will be applicable on all returns and exchanges.
All refunds will be done after 7 working days.