Returns

Conditions For Exchange

For the Goods to be eligible for a return/refund by Rigana Manufacturing, please ensure the following conditions are adhered to:

  • Incorrect / damaged goods are returned to Rigana within 7 working days.
  • Incorrect or damaged goods received are reported by the customer in writing within 24 hours of receipt of goods.
  • The return/exchange is brought to the attention of BM immediately upon receipt (within 24 hours).
  • Customer has a valid proof of purchase. The returned item must be accompanied by the invoice and signed delivery note/way bill.
  • Goods are to be returned in their original packaging, provided the goods have not been used and are in good condition.
  • If a customer requires a Refund, written confirmation from the customer is required. Banking details confirmation must accompany the NCF documentation.
  • Defective goods will only be exchanged for the same item.
  • Damaged goods received due to negligence by Rigana courier/delivery are to be reported to Rigana within 24 hours of receiving goods, provided the POD/way bill is endorsed with date. All communication between the customer & CRM/SE must be in writing, providing details of the damaged goods being returned.

The following Goods cannot be returned:

  • Goods correctly supplied will not be exchanged after 7 days after receipt of goods.
  • Personalized / Customised goods correctly supplied.
  • Any Buy-out items correctly supplied.

Warranty

  • In the case of a potential warranty return, the customer will be required to return the goods at their own cost.
  • Upon assessment, if the warranty is valid, then Rigana shall repair / replace the item at no cost. The customer will be reimbursed for the cost of the return of the goods to Rigana.
  • The above is at the discretion of SAM.

Rigana Manufacturing reserves the right to refuse returns of any items that do not meet the above return conditions.

Returns

Reason for return

To be reported / received within:

Does customer need to pay for delivery to Rigana

Handling fee

Further Comments

Unwanted/purchased the incorrect item

7 days of receipt

Yes

Yes

 

Received physically damaged from Rigana / Rigana courier

7 days of receipt

No

No

Provided customer provides pictures taken at time of receipt.

Incorrect info given by customer

7 days of receipt

Yes

Yes

 

Goods damaged in transit by Customers courier

   

Return not accepted.

Sub-standard quality from Rigana

7 days of receipt

Case by case basis

TBA

 

Goods supplied correctly per PO

7 days of receipt

Yes

Yes

 

Warranty

7 days of receipt

Yes

No

Valid warranty courier will be reimbursed.

 

Returning Of Goods

  • The goods will be returned to the Customer’s risk and the Customer shall be liable for any damage to, or loss of the goods in transit. (Ensure that you package the item securely to protect it against getting damaged in transit.
  • Goods being returned within SA, should be returned within 7 days from date of receipt by customer.
  • Goods being returned outside SA / cross border should be dispatched for return within 7 days from date of receipt by customer.
  • Customer to provide proof of purchase invoice and/or a way bill.

All returns/exchanges will have to pass the quality assurance check by Rigana’s QA department for approval prior to accepting goods.

A handling fee of 10% (max to, R1650.00), will be applicable on all returns and exchanges of the value of the returned goods, pending the discretion of SAM.

In cases of refund, the following documents are required:

  • Proof of Payment to Rigana.
  • Written confirmation requesting the refund.
  • Confirmation of customer bank details.

Refund Conditions:

  • Funds will only be paid into the same account the funds were paid out from.
  • All refunds will be co-signed by SAM and COO before proceeding for payment.
  • Refunds will be done after 10 working days at the discretion of the CEO.

 

 

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